Industries
From Admissions to Fee Queries — Every Parent Call Answered
Schools and universities face massive call spikes during admissions season, fee payment deadlines, and exam result periods. A single receptionist cannot handle 200 calls a day. Helpline Kenya routes every call to the right department automatically — without a single missed enquiry.
Key Use Cases
- IVR menus for Admissions, Fees, Academic Enquiries, Boarding, and Transport
- Surge capacity during admissions — queue management handles peak volumes
- After-hours routing so parents can leave voicemails that get returned the next morning
- Call recording for documentation of fee agreements and academic commitments