Features
One Number That Does Everything
Your virtual number is the face of your business on the phone. It's what your customers dial. What goes on behind it — the routing, the recording, the IVR menus — is entirely invisible to them. Professional from the first ring.
0800 Toll-Free
Callers pay nothing. Best for customer service lines, NGOs, and large-volume inbound businesses.
020 Nairobi Geographic
Familiar Nairobi area code. Builds local trust for city-based businesses.
0700 / 0110 Mobile-Format
Feels like a mobile line. Best for SMEs and businesses with mobile-first customers.
Number Virtualisation
Already have a business number your customers know? We virtualise it — porting or mirroring it onto the Helpline Kenya platform. Your customers keep calling the same number. We make it smarter. Zero downtime during migration.
Key Features
- Works on all Kenyan networks — Safaricom, Airtel, Telkom
- SMS-enabled numbers available
- Multiple numbers for multiple departments or brands
- Number transfers to agent Safaricom lines instantly