Features
Press 1 for Sales. Press 2 for Support. Done.
An IVR (Interactive Voice Response) menu is the voice of your business. The moment a customer calls, they hear a professional greeting and a clear menu of options. They press a key. They reach the right person. Every time.
Helpline Kenya's IVR builder is visual, intuitive, and requires zero technical knowledge. Build menus, sub-menus, and routing rules in minutes.
What You Can Build
- Multi-level menus (up to 3 levels deep on Business plan; unlimited on Enterprise)
- Individual department routing — Sales, Support, Billing, Reception, and more
- Sub-menus for complex organisations (e.g. Press 1 for Nairobi, Press 2 for Mombasa)
- Custom audio prompts at every menu level — upload or text-to-speech
- Connection announcements ("Connecting you to our Sales team — please hold")
- Timeout handling — if caller presses nothing, menu repeats or routes to default
- Invalid key handling — if caller presses an unmapped key, guides them back gracefully
Languages Supported
English | Swahili | Bilingual (English + Swahili)