See Everything. Know Everything. Fix Everything.
Before Helpline Kenya, you had no idea how many customers were trying to reach your business. Now you do — in real time, from any browser, on any device.
Dashboard Widgets
Live Call View
See every active call right now: which department, which agent, how long they've been talking.
Today's Summary
Total calls received, answered, missed, and queued — updated every minute.
Answer Rate
Your team's percentage of answered vs missed calls. The single most important metric for any call center.
Missed Call List
Every missed call with the caller's number and time — with a one-click callback initiation.
IVR Key Analytics
Which menu options your callers press most. Tells you what they need most.
Agent Performance
Call volume, answer rate, and average call duration per agent.
Call Volume Heatmap
See which hours and days you receive the most calls — so you can staff accordingly.
Voicemail Inbox
Audio playback, download, and status tracking in one place.
Access Levels
- Administrator — Full access: all data, all settings, all agents
- Supervisor — Team data, recordings, reports — no settings access
- Agent — Own call history and voicemails only