Features
Every Conversation. On Record. Forever Accessible.
Every call your business receives is automatically recorded and stored securely in the cloud — the moment your call center goes live. No manual action required. No missed recordings. Complete history from day one.
What Gets Recorded
- All inbound calls — from the first ring to the final goodbye
- Date, time, duration, caller number, agent name, and IVR path taken
- Voicemails left by callers when agents are unavailable
How to Access Recordings
Log into your dashboard. Filter by date, agent, department, or caller number. Hit play. Download for offline use or share with your team. Every recording is fully searchable.
Storage & Retention
| Plan | Storage Period |
|---|---|
| Starter | 30-day rolling storage |
| Business | 90-day storage |
| Professional | 180-day storage |
| Enterprise | 365-day storage or custom |
Compliance: Helpline Kenya is fully compliant with the Kenya Data Protection Act (2019). All recordings are encrypted at rest and in transit. Caller consent prompts are configurable. You own your data — always.
Use Cases
- Quality assurance — Review agent calls for training and improvement
- Dispute resolution — Prove exactly what was said and promised
- Staff training — Use real calls to onboard new agents
- Compliance — Maintain call records for regulated industries (finance, healthcare)